Oliasoft / Incident report
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Incident report

Reviewed incidents and monthly uptime for Oliasoft products, measured per calendar month.
Last complete month September 2026 Compiled 20 Oct 2026
Monthly uptime by product
Per cent, 12 months to Sep 2026
Product Oct 25 Nov 25 Dec 25 Jan 26 Feb 26 Mar 26 Apr 26 May 26 Jun 26 Jul 26 Aug 26 Sep 26 12-month average
W Oliasoft WellDesign 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00
F Oliasoft Forecast 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 98.12 99.84
Months before a product's first release are shown as no data.
Yearly uptime by product
Per cent, completed calendar years
Product 2025 2024 2023 2022 2021
W Oliasoft WellDesign 99.97 99.99 99.95 99.80 99.96*
F Oliasoft Forecast 100.00 100.00* — — —
Years before a product's first release are shown as no data. * Partial year, measured from first release: Oliasoft WellDesign from 1 May 2021; Oliasoft Forecast from 27 Aug 2024.
W
Oliasoft WellDesign Complete Well Engineering Toolkit
Sep 2026 uptime 100.00
Oct 2026 uptime (month in progress) 100.00
12-month average 100.00
Logged incidents 17
Date Incident Downtime Classification
2025-08-18 Azure Application Gateway routing error to welldesign.oliasoft.com and software.oliasoft.com, due to expired service principal credential. 57m Major
2025-02-13 Disk usage on IdP microservice DB high, going into read-only mode => login unavailable. Same issue as previous, but different DB, while waiting for Microsoft support. 13m Major
2025-02-12 Disk usage on permissions related microservice DB server going high (WAL log growth from inactive replication slot). 40m Major
2025-01-20 Disk pressure in Common PROD DB, going into read-only mode for auxiliary services, affecting notifications, settings, hierarchies. Some operations not working in app. 42m Major
2024-08-21 WellDesign PROD Company Hierarchy unavailable - getting "Failed to retrieve hierarchy data" 1h 3m Minor
2024-05-22 Libraries-API microservice not responding while releasing a new version (with database split), leading to inresponsive WellDesign UI when trying to load libraries 8m Minor
2023-09-15 WellDesign partially not responding for users that were not already logged in for a few minutes 3m Minor
2023-08-21 WellDesign pod restarted due to high memory usage 1m Minor
2023-08-07 New PROD version v3.14.0 failed to point to login.oliasoft.com, and used login.test.oliasoft.com instead. Solved by rollback to v2.531.1 1h 28m Major
2023-04-17 WellTemp scaled down to 0 after node eviction for manually scaled SPOT node pools 3h 15m Minor
2022-11-30 After removing simscaling node pool from PROD cluster Redis pods were moved to bigjob nodepool. The issue is that Customer Admin didn't have any retry policy on Redis. 34m Major
2022-09-19 Accidentally lost PROD database server from Terraform Script run. Microsoft Azure support restored database server resource. 12h 23m Major
2022-09-08 grouplogin failed, giving eternal spinner in app. Fixed by restarting customer admin. 2h 4m Major
2022-05-02 No response on welldesign endpoints due to high CPU 1h 10m Major
2022-02-17 Login failed due to database server memory exhaustion 1h 30m Major
2021-10-29 503 Service Unavailable on all services. Expired mTLS cert. 1h Major
2021-07-01 Backingservice unavailable for all services. 1h 30m Major
F
Oliasoft Forecast Time and Cost Simulations for Wells and Campaigns
Sep 2026 uptime 98.12
Oct 2026 uptime (month in progress) 100.00
12-month average 99.84
Logged incidents 1
Date Incident Downtime Classification
2026-09-04 Forecast API in PROD unavailable due to a DNS record misconfiguration (pointing forecast.api.oliasoft.com to a wrong CNAME) 13h 33m Major
Uptime is calculated per product per calendar month and calendar year from the logged downtime above. Scheduled maintenance announced at least two weeks in advance is not counted as downtime and is not listed here. Every incident is reviewed internally after resolution; contact support to request details on a specific incident. Oliasoft AS